Contact Email: n.k.rajeshkumar1985@gmail.com

At Saircrafts.com, customer satisfaction is our top priority. Our Support Policy is designed to help buyers and sellers resolve queries, report issues, and get assistance in a timely and efficient manner. This policy outlines the levels of support we offer and how you can reach us for help.

1. Scope of Support

Our support team is here to assist with the following:

• Order-related queries (status, tracking, delays)

• Payment and refund issues

• Account access or login problems

• Product listing support (for sellers)

• Return and replacement requests

• Reporting technical issues with the website

• General inquiries about our services

? Note: We do not provide support for third-party services or products not purchased via Saircrafts.com.

2. Support Channels

You can reach our support team through the following methods:

• Email:
  ? n.k.rajeshkumar1985@gmail.com
  (Available 7 days a week – response within 24 to 48 hours)

• Live Chat:
  [Coming Soon] – Instant support for quick queries.

• Phone Support:
  [Coming Soon] – For urgent issues during business hours.

• Help Center / FAQ:
  [Coming Soon] – Self-help articles, step-by-step guides, and troubleshooting tips.

3. Support Hours

Our customer support team operates during the following hours:

• Monday to Saturday: 10:00 AM – 6:00 PM (IST)

• Sunday & Public Holidays: Limited support via email only

4. Response Times

We aim to respond to all support tickets and emails within the following timeframe:

• Email Support: Within 24–48 business hours

• Order Issues (Returns/Refunds): Within 3–5 business days

• Account & Login Help: Within 24 hours

⏳ Delays may occur during weekends or high-volume periods. We appreciate your patience.

5. Priority Support

We offer priority support for:

• Order not received within promised delivery time

• Incorrect or damaged product received

• Payment deducted but order not confirmed

• Technical issues preventing order placement

6. Reporting a Problem

If you face any issue, please include the following details in your email:

• Order ID / Transaction ID

• Registered email or mobile number

• Clear description of the issue

• Screenshots (if applicable)

This helps us resolve your issue faster and more efficiently.

7. Feedback and Suggestions

We value your feedback and suggestions. If you have ideas to improve our platform or services, feel free to write to us at:

? n.k.rajeshkumar1985@gmail.com